WestpacBank of New Zealand

Westpac New Zealand is the second largest bank in the country, a subsidiary of the Western-Pacific, one of the Australia’s big four banks.

Bank of New South Wales was originally founded in 1861 when it opened seven branches across the country of New Zealand. Even today, some of the original buildings still stand where they were built. Locations include Tokomaru Bay and another one on the South Island in Oamaru.

Westpac was the largest bank in New Zealand until the merger of ANZ and the National Bank of New Zealand in 2012. What makes the bank so big? 1.5 million customers, 3,000 shareholders and a huge 197 branches around the country.

The bank is currently committed to supporting the growth of environmentally sustainable operations, specifically in regards to electric motor vehicles. Over the next three years, they aim to increase the number of electric vehicles on New Zealand’s road by 75%.

WestpacBank of New Zealand Services

Benchmark services that Westpac New Zealand currently provide are:

  • Home loans
  • Credit cards
  • Investments
  • Accounts and online solutions
  • Business insurance
  • Industry specialist services
  • International business
  • Farm finance & credit cards
  • Global transactional services

WestpacBank of New Zealand Contacts Details

Head office address

Level 8
16 Takutai Square Auckland
Auckland Central, Auckland
1010, New Zealand

Postal address:
PO Box 934
Shortland Street
Auckland 1140


General enquiries

  • From New Zealand: 0800 400 600
  • From overseas: +64 9 912 8000

Phone banking (registered users)

  • From New Zealand: 0800 172 172
  • From overseas: +64 4 915 666

Card Services:

  • From New Zealand: 0800 888 111
  • From overseas: +64 9 914 8026

Lost/Stolen Credit Cards

  • From New Zealand: 0800 888 111
  • From overseas: +64 9 914 8026


  • From New Zealand: 0800 888 111
  • To Redeem Points:
    • From New Zealand: 0800 861 862
    • From overseas: +64 9 524 1190

Home Loans/Personal Loans/Overdrafts

  • From New Zealand: 0800 177 277


  • Home, Contents, Vehicle and Boat:
    • From New Zealand: 0800 809 378
    • From overseas: +64 9 308 1101
  • Life, Loan, Income, Bill Protection, Card Repayment Cover:
    • From New Zealand: 0800 738 641
    • From overseas: +64 3 3762 4855
  • Travel:
    • From New Zealand: 0800 550 325
    • From overseas: +64 9 308 2133


  • From New Zealand: 0508 972 254
  • From overseas: +64 9 367 3317

Business Finance

  • From New Zealand: 0800 177 200
  • From overseas: 0800 888 066

Agribusiness Finance

  • From New Zealand: 0800 177 155

FACTA Operations

  • From New Zealand: 0800 432 822
  • From overseas: +64 9 352 2437


Sending or receiving money from abroad to WESTPAC NEW ZEALAND LIMITED in New Zealand? Find the right BIC / SWIFT code with our WESTPAC NEW ZEALAND LIMITED SWIFT code finder.

Please remember to always confirm the correct code with the bank or recipient before sending any money.


Westpac One Online Banking

It’s easy, fast and safe, so you can bank whenever, wherever, 24/7. 

You can now do more of your banking online no matter where you are or which device you use – smartphone, tablet or computer – and because you get the same experience across all your devices, it’s really easy to switch from one device to another.

Features and benefits

Here are some of the things you can do with Westpac One online banking.

For further information, check out our handy how-to guides.
Manage your money• Stay on top of your balances and transactions
• Pay a person, your bills or credit card 
• Set up, edit or suspend automatic payments 
• Make international and tax payments.
Bank online safely• Notify us of your travel plans
• Bank safely with Online Guardian, our fraud detection system
• Have peace of mind with our Online Banking Guarantee.
Open accounts and more• Open and manage your everyday or investments accounts
• Order a debit card or apply for a Credit Card 
• Join the Westpac KiwiSaver Scheme
• Manage home loan fixed rate rollover.
Stay in control• Turn on alerts, and switch off your worries 
• Block and replace your card 
• Reset your password 
• Download your statements and tax certificates.

Get the Westpac One app

With the Westpac One smartphone app, you can enjoy a wide range of ways to do your banking wherever you are.

Out shopping and need to check your budget quickly? Perhaps you’re overseas and need to find an ATM? What if you’ve discovered your credit card is missing and need to block it straight away?

Our Westpac One app has some great extra features:

  • Use Quick Access to check your balance and transfer money between selected accounts without having to log in
  • The option to login with Face ID, Touch ID or PIN
  • Locate your nearest Westpac Branch or ATM using the Find and contact us feature