United Overseas Bank UOB Card, the information provided below are the details or ways at one must follow in other to access the bank credit card.
How do I apply for a UOB Credit Card?
For new customers, you may submit your application online through our website at http://www.uob.com.sg/cards.
For existing customers, please log in to your UOB Personal Internet Banking / UOB Mighty to apply for a new card.
How do I perform redemption of my UNI$?
To redeem your UNI$, please log on to UOB Rewards at http://uobgroup.com/rewards and perform the following steps:
- Key in your 15/16 digit credit card number & name printed on the card, click on ‘GO’.
- Enter the SMS-OTP sent to your registered mobile number, click on ‘Proceed’.
- Select the reward of your choice and submit.
For more information on issuance and redemption of UNI$, please visit UOB Website > Frequently Asked Questions.
Alternatively, you can call our hotline at 1800-22 22 121 and proceed with the following:
Step 1: Call 1800 222 2121
Step 2: Select 1 for English or 2 for Mandarin
Step 3: To activate your card, please Press 1. If not please continue to hold.
Step 4: Enter NRIC or Credit Card Number
Step 5: Select Option 1 for Card Centre Services (Select 1 for Credit Card/ CashPlus Services)
Step 6: Select Option 4 for UOB Rewards Plus
Step 7: Key in your 16-digit UOB Credit or Debit Card Number
Step 8: Key in the 5-digit Reward Code
Step 9: Key in the quantity
Step 10: Select 1 to confirm your selection
I would like to convert my UNI$ to miles but got an error that my KrisFlyer / Asiamiles account is not linked to my UOB Card.
With your KrisFlyer / Asiamiles membership number, please call UOB Contact Centre Service at 1800 222 2121 to request for linkage or obtain a UOB Rewards – KrisFlyer / Asiamiles Enrolment Form and return the original completed form to UOB Card Centre at the address below.
UOB Cards and Payment
480 Lorong 6 Toa Payoh
#25-01 HDB HUB East Wing
You can convert your UNI$ to KrisFlyer miles after 5 working days.
If you are not yet a KrisFlyer member, please visit krisflyer.com to enroll first as a member.
If you are not yet an Asiamiles member, please visit asiamiles.com to enroll first as a member.
I would like to dispute a transaction. How do I proceed?
For transaction disputes, please complete the Cardholder Transaction Dispute Declaration Form and contact UOB Contact Centre at 1800 222 2121 or +65 6222 2121 (if you are calling from overseas) for further assistance. (Note: For any unauthorized transactions, please contact the bank immediately to freeze your card for security reasons.)
How do I apply for a permanent / temporary credit limit increase?
If you need a temporary Credit Limit Increase, simply call us at 1800 222 2121 for further assistance. Temporary credit limit increase is only applicable for overseas travel, wedding, medical / hospitalisation and compassionate purposes.
Note: Both Principal and Supplementary Cardmembers’ consent are required in order for supplementary cards to enjoy a temporary or permanent credit limit increase requested by the Principal Cardmember.
How do I activate my new Credit/Debit Card?
You may activate your card via the following channels:
|Card Activation Channels||Verification Mode|
|UOB Website||You will receive a One time password (OTP) via SMS to your registered mobile phone number with UOB.|
|24-hour activation hotline – 1800 386 8188|
|UOB Personal Internet Banking|
|UOB Branch||Credit/Debit CardOriginal NRIC or passport of Cardmember|
|Mail (for printed Card Activation form)||Your 15/16-digit card numberSignature (as per Bank’s record)|
|UOB ATM||Credit/Debit CardCredit/Debit Card PIN For new Card(s), the PIN will be mailed to you separately. Please ensure that your mailing address registered with UOB is updated. For renewal/replacement Card(s), please use your existing PIN.|
How do I update my address, mobile number and email address?
i. Personal Internet Banking (PIB)
A SecurePlus token is required to effect the change. Once you have logged in to your personal internet banking, please hover over the top left corner of the page (near your name) select: My Profile › Personal Details/Change of Address.
You can update your account address and contact number for personal single and Joint-OR account(s).
No SecurePlus token?
If you do not have a SecurePlus token but have a registered mobile number with our bank to receive a one-time SMS OTP password, you can log in to Personal Internet Banking.
Click on Apply for › SecurePlus Token Application to request for a token. You may also complete the Two-Factor Authentication (2FA) Registration/Update Form. To get the form, click here.
Sign according to the bank’s record and mail the original form to the address indicated on the form or submit to any UOB branch.
ii. Fill up the Change of Address & Contact Details Form
Sign according to the bank’s record and mail the original form to the address indicated on the form or submit to any UOB branch
How can I access my card statement online?
You may subscribe to the eStatement via UOB Personal Internet Banking. Please select Account Services > Manage eStatement.
Please log in to your Personal Internet Banking and select the following options:
> Account Services
> Manage eStatement
> Select the account you wish to subscribe for eStatement
> Select the “Edit” icon
> Select notification channel and submit
Once you have successfully signed up for the service; your eStatement will be available for viewing on your Personal Internet Banking account from the next statement cycle onwards.
This feature has 5 years of archival of your electronic statement; it will be from the date of subscription. Hence, the option for back dated statement prior to the time you sign up to the service is not available.
Please be advised that eStatement option is only available for statement-based Current and Savings accounts (excluding Passbook Savings Account), Credit/Debit Cards and CashPlus accounts.
Why was my UNI$ used to pay my credit card annual fee?
Your Card will be automatically renewed upon each of your Card anniversary date and the annual fee will be charged to your Card Account. If there is sufficient UNI$ in your Account, your UNI$ will be automatically used to pay your annual fee. The annual fee for various types of Cards and the UNI$ required for waivers of the annual fee are shown in Appendix 1: Fees and Charges Guide of the UOB Cardmembers Agreement.
You may locate our wide network of branches with their respective operating hours and our self-service machines at the following link:https://pib.uob.com.sg/uob-branches-and-atms/locator.html