United Bank Ltd.

United Bank Limited (UBL) leads the banking and financial services sector in Pakistan. With a customer base of over 4 million, the Bank boasts Pakistan’s widest network of over 40,000 customer touchpoints; this includes more than 1,400 branches, above 37,000 Omni Agents and over 1,400 ATMs. UBL has presence in four continents.

The Bank is a pioneer in branchless banking with its UBL Omni platform. Customers across the world have 24/7 access to the bank via UBL’s world class Internet Banking. UBL was declared Pakistan’s ‘Best Bank for Corporate Finance & Capital Market Development’ at the Pakistan Banking Awards 2017.

Mobile Banking

Phone Us

At UBL we know how precious your time is and we care. Call UBL Phone Banking and let our professional Phone Bankers attend to your queries.

Whenever you need information about your account or require details about our products and services, please feel free to call us. Our professional Phone Bankers will take care of all your needs.

You can also do self service banking using our Interactive Voice Response (IVR) system, 24 hours all 365 days of the year.

List of Phone Banking Services

Inquiry Desk

  • Account balance and statements
  • Credit Card balance and statements
  • Exchange Rate enquires
  • Transaction enquiries
  • Account to Account transfers
  • Cheque Book Issuance request
  • Tezraftaar transactions and enquires
  • Debit and Credit Card activation and deactivation

Tezraftaar through Phone Banking

Remit money to Pakistan from the convenience of your home or office. Just call us on 600 533335 and transfer your money to your loved ones. Each time you remit funds using Tezraftaar through UBL Phone Banking, you will get a preferred exchange rate.


A SWIFT code sometimes also called a SWIFT number is a standard format for Business Identifier Codes (BIC). Banks and financial institutions use them to identify themselves globally. It says who and where they are a sort of international bank code or ID.


Contact Us

Dear Customer,

At UBL, we value your suggestions and feedback, as we aim to achieve excellence through the highest standards of customer service.

If you have any queries, complaints or feedback you can:

Call our 24/7 UBL Contact Center at: 111-825-888 (UAN)
For people in Azad Jammu Kashmir: (021) 32446949

Write to us at:Customer Services,
Contact Center & Customer Care,
1st Floor, UBL Warehouse Building,
Mai Kolachi Road, Karachi.

Write to us and drop your complaint / feedback in the Complaint Box available in your nearest UBL branch

Fax us at Customer Services: 021-99207697

Email us at [email protected]