The ABSA Bank
ABOUT US
We’re committed to finding local solutions to uniquely local challenges and everything we do is focussed on adding value. To this end we offer all our clients across the continent a range of retail, business, corporate and investment, and wealth management solutions as well as ensure a positive impact in all the countries where we operate.
We’re a truly African brand, inspired by the people we serve and determined to always be brave, passionate and ready so that we can make Africa proud.
Absa Group Limited is listed on the JSE and is one of Africa’s largest diversified financial services groups with a presence in 12 countries across the continent and around 42 000 employees.
Our group owns majority stakes in banks in Botswana, Ghana, Kenya, Mauritius, Mozambique, the Seychelles, South Africa (Absa Bank), Tanzania (Barclays Bank in Tanzania and National Bank of Commerce), Uganda and Zambia. We also have representative offices in Namibia and Nigeria, as well as insurance operations in Botswana, Kenya, Mozambique, South Africa, Tanzania and Zambia.
What is our purpose?
To bring your possibility to life
At Absa Group we believe in possibility, in the actions of people who always find a way to get things done. We believe in creating opportunities for our customers to make their possibilities real and supporting them every step of the way. Our group is a future-focused organisation, driven by progress and our desire to thrive in the digital age.
How we get things done
We are brave
Bravery is at the heart of humanity’s greatest accomplishments, which is why it’s part of our identity. We’re brave enough to embrace change, to set big goals, to be a bank that makes Africa proud. We take accountability and hold each other to higher standards. Because we know that bravery is how we, and our customers, will achieve the extraordinary.
We are passionate
Through our passion, we are able to build a strong culture that puts people at the heart of everything we do and values people as individuals. We are committed to helping people achieve their potential. It’s the difference between ticking boxes and exceeding expectations, and it’s the reason we’re able to go further for our people, our customers, and for Africa.
We are ready
We’re prepared for the unexpected. We’re ready to grow beyond banking and to ensure that we are future fit. We collaborate, working together to create solutions for people that transcend banking and to compete strongly in our markets.
We are dedicated to service excellence, bringing our best selves to work, every day.
CONTACT DETAILS
Fraud Hotline
Fraud reporting
TELEPHONE:
0860 557 557
+27 (0) 11 501 5089
HOURS:
7 days a week
24 hours a day
Complaint Resolution Suite
Complaint Resolution Suite
EMAIL ADDRESS:
TELEPHONE:
0800 41 41 41
HOURS:
Weekdays
08:00 – 16:30
Lost and stolen cards
Lost and stolen cards
TELEPHONE:
0800 111 155
+27 (0) 11 501 5050
HOURS:
7 days a week
24 hours a day
International callers for digital banking
TELEPHONE:
08600 08600
+27 (0) 011 501 5110
HOURS:
7 days a week
24 hours a day
Retail international banking and online Forex
TELEPHONE:
0860 151 151
EMAIL ADDRESS:
ADDRESS:
RIB Service Centre
170 Main Street
Johannesburg
2001
HOURS:
Monday to Friday excluding public holidays
8:00 – 16:30
International callers
TELEPHONE:
+27 (0) 11 335 4019
Personal Banking
Accounts
Premium Banking
TELEPHONE:
0860 109 085
EMAIL ADDRESS:
General enquiries
TELEPHONE:
0860 008 600
EMAIL ADDRESS:
Credit cards
Premium Banking Credit Card
TELEPHONE:
0860 109 085
EMAIL ADDRESS:
Gold Credit Card
TELEPHONE:
0861 114 411
EMAIL ADDRESS:
Youth and student Banking
MegaU Youth Account
TELEPHONE:
0860 100 372
EMAIL ADDRESS:
Platinum Professional Account
TELEPHONE:
0860 109 085
EMAIL ADDRESS:
General enquiries
TELEPHONE:
0860 008 600
EMAIL ADDRESS:
International Banking
International Banking
TELEPHONE:
0860 151 151
+27 (0) 11 350 8851
EMAIL ADDRESS:
HOURS:
Monday to Friday, excluding public holidays
8:00 – 16.30
International callers
TELEPHONE:
+27 (0) 11 335 4019
Islamic Banking
Islamic Banking
TELEPHONE:
08600 000 786
+27 (0) 11 501 5010
EMAIL ADDRESS:
[email protected]
Absa Rewards
Absa Rewards
TELEPHONE:
0861 78 88 88
EMAIL ADDRESS:
[email protected]
Absa benefits
TELEPHONE:
0860 777 369
EMAIL ADDRESS:
[email protected]
Business Banking
Business current accounts
Current accounts
TELEPHONE:
0860 040 302
Instant account opening
TELEPHONE:
0861 000 734
Corporate and business cards
Corporate and business cards
TELEPHONE:
0800 111 155
EMAIL ADDRESS:
Corporate data tools
TELEPHONE:
0800 111 155
EMAIL ADDRESS:
Payment acceptance
Payment acceptance products
TELEPHONE:
0860 111 222
EMAIL ADDRESS:
Cash solutions
Cash solutions products
EMAIL ADDRESS:
Business value-adds
Value-added products
TELEPHONE:
0860 040 302
Short and medium-term solutions
Term Loan, Overdraft, Revolving Loan
TELEPHONE:
0860 040 302
Vehicle and Asset Finance
Absa Vehicle and Asset Finance
TELEPHONE:
0860 669 669
Commercial Asset Finance
TELEPHONE:
0861 001 155
Fleet Management Solutions
TELEPHONE:
0861 600 800
Fleet Card
TELEPHONE:
0861 227 232
Property finance
Commercial Property Finance
TELEPHONE:
011 350 4241
EMAIL ADDRESS:
AgriBusiness Mortgage Loan
TELEPHONE:
0860 040 302
EMAIL ADDRESS:
Protect my business
General enquiries
TELEPHONE:
0860 040 302
Wills Direct
TELEPHONE:
0860 627 775
Absa Trusts
TELEPHONE:
0861 238 886
Estate Intake Centre
TELEPHONE:
0860 110 287
International Banking
Foreign exchange
TELEPHONE:
N/A
EMAIL ADDRESS:
Trade and working capital
TELEPHONE:
N/A
EMAIL ADDRESS:
Multi-currency Cash Passport
TELEPHONE:
0860 151 151
EMAIL ADDRESS:
Omnibus travel facilities
TELEPHONE:
0860 151 151
EMAIL ADDRESS:
Customer Foreign Currency Account
TELEPHONE:
N/A
EMAIL ADDRESS:
Foreign banknotes
TELEPHONE:
0860 151 151
EMAIL ADDRESS:
International payments
TELEPHONE:
N/A
EMAIL ADDRESS:
International trade
TELEPHONE:
N/A
EMAIL ADDRESS:
Borrowing
For myself
Lifestyle loans
TELEPHONE:
0860 100 372
EMAIL ADDRESS:
Overdraft
TELEPHONE:
0860 100 372
EMAIL ADDRESS:
For a car
Car finance
TELEPHONE:
0860 669 669
EMAIL ADDRESS:
Islamic car finance
TELEPHONE:
0860 000 786
EMAIL ADDRESS:
Credit protection
TELEPHONE:
0860 669 669
EMAIL ADDRESS:
Warranty
TELEPHONE:
0860 669 669
EMAIL ADDRESS:
Extended cover
TELEPHONE:
0860 669 669
EMAIL ADDRESS:
For a home
Home loans
TELEPHONE:
0860 111 007
EMAIL ADDRESS:
International mortgages
TELEPHONE:
+27 (0) 11 501 5072
EMAIL ADDRESS:
Pension Powered Home Loan
EMAIL ADDRESS:
Manage my debt
TELEPHONE:
0861 005 901
EMAIL ADDRESS:
Savings and investment
Saving and investing
TELEPHONE:
0860 111 515
EMAIL ADDRESS:
AIMS
TELEPHONE:
0860 000 005
EMAIL ADDRESS:
Stockbrokers and Portfolio Management
TELEPHONE:
0860 05 04 03
EMAIL ADDRESS:
Wealth, Investment Management and Insurance
TELEPHONE:
0860 111 456
Fax – 0860 212 123
EMAIL ADDRESS:
Private Banking
TELEPHONE:
0860 553 553
EMAIL ADDRESS:
Insurance
My car and home
Car insurance
TELEPHONE:
0860 111 630
EMAIL ADDRESS:
Household contents insurance
TELEPHONE:
0861 722 272
EMAIL ADDRESS:
Home Loan Protector insurance
TELEPHONE:
0860 227 253
EMAIL ADDRESS:
Building/Homeowner insurance
TELEPHONE:
0861 722 272
EMAIL ADDRESS:
My stuff
Credit Life
TELEPHONE:
0860 227 253
EMAIL ADDRESS:
Portable possessions insurance
TELEPHONE:
0860 111 630
EMAIL ADDRESS:
My life
Life cover
TELEPHONE:
0860 000 072
EMAIL ADDRESS:
Funeral cover
TELEPHONE:
0860 227 253
EMAIL ADDRESS:
Life@Ease
TELEPHONE:
0860 227 253
EMAIL ADDRESS:
Wills Direct
TELEPHONE:
0860 627 775
EMAIL ADDRESS:
Absa Trusts
TELEPHONE:
0861 238 886
EMAIL ADDRESS:
Estate Intake Centre
TELEPHONE:
0860 110 287
EMAIL ADDRESS:
My travel
Travel insurance
TELEPHONE:
0861 227 284
EMAIL ADDRESS:
Europ Assistance
TELEPHONE:
+27 (0) 11 991 9521
EMAIL ADDRESS:
Head Office, Johannesburg
Head Office
TELEPHONE:
+27 (0) 11 350 4000
ADDRESS:
7th Floor
Absa Towers West
15 Troye Street
Johannesburg
2001
Absa general enquiries
TELEPHONE:
08600 08600
EMAIL ADDRESS:
HOURS:
7 days a week
24 hours a day
Media relations complaints
EMAIL ADDRESS:
HOURS:
Monday to Friday
08:00 – 16:00