SCB Bank, Standard Chartered Bank in Singapore is part of an international banking group, with more than 150 years of history in some of the world’s most dynamic markets. Our purpose is to drive commerce and prosperity through our unique diversity, and our heritage and values are expressed in our brand promise, Here for good.
The Bank has a history of 159 years in Singapore, where we opened our first branch in 1859. In October 1999, we were among the first international banks to receive a Qualifying Full Bank (QFB) licence, an endorsement of the Group’s long-standing commitment to our business in the country.
Singapore is home to the majority of our global business leadership, our technology organisation, as well as SC Ventures, our innovation hub. In 2013, the Bank transferred our Singapore Retail and SME businesses to a locally-incorporated subsidiary, Standard Chartered Bank (Singapore) Limited (“SCBSL”).
In 2018, we announced our intention to fully consolidate our business operations in Singapore through the transfer of our Commercial Banking, Corporate & Institutional Banking and Private Banking businesses to SCBSL. SCBSL is one of the highest-rated banks globally: A by Standard & Poor’s, Aa3 by Moody’s Investor Services and A by Fitch Ratings.
In Singapore, we support both individual and corporate needs to build wealth and drive commerce at every step of their journey. We do this by offering an entire range of financial services across personal, priority and private banking as well as our business, commercial and corporate banking teams. The Bank employs around 9,000 people in Singapore and has a network of 16 branches, 6 Priority Banking centres and 30 ATMs.
About us We’re Here for good
As a leading international bank, we strive to help people and businesses prosper across Asia, Africa and the Middle East
WHO WE ARE AND WHAT WE DO Driving commerce and prosperity
We offer banking services that help people and companies to succeed, creating wealth and growth across our markets. Our heritage and values are expressed in our brand promise – Here for good.
With more than 86,000 employees and a presence in 60 markets, our network serves customers in close to 150 markets worldwide. We’re listed on the London and Hong Kong Stock Exchanges as well as the Bombay and National Stock Exchanges in India.
Using our unique diversity
We make the most of our deep roots in rapidly developing Asian, African and Middle Eastern local markets to seek out opportunities at every turn. Placing a particular focus on supporting customers who trade, operate or invest across our footprint.
What sets us apart is our diversity – of people, cultures and networks. We use this to give you the best possible customer experience, whether you’re an individual looking for easy, fast and convenient banking services, or a multinational corporation with highly complex financing needs.
Supporting good growth
As the economies in our core markets grow, so does the need for sophisticated financial services. We believe it’s crucial to help our customers adhere to global standards of conduct and compliance. Wherever we operate, we aim to support sustainable economic and social development. We do this through our core business of banking, ensuring a strong conduct framework, investing in our people and working with local partners to deliver community programmes.
Promoting an inclusive culture
We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
Fair Dealing Guidelines
Fair Dealing Guidelines
In April 2009, the Monetary Authority of Singapore issued Fair Dealing Guidelines aimed at promoting fair dealing by financial institutions when conducting business with customers.
The Guidelines are aimed at achieving the following five outcomes:
- Fair dealing is central to the Bank’s corporate culture
- Products and services are suitable for target customer segments
- Competent representatives who are able to provide customers with quality advice and appropriate recommendations
- Customers receive clear, relevant and timely information to make informed financial decisions
- Customer complaints are managed in an independent, effective and prompt manner
At Standard Chartered, looking after our customers is key in all our business relationships and the highest standards of integrity and care is practised at all levels and at all times. We are committed to ensuring that we monitor and maintain the highest operating standards to safeguard the interests of our customers. We believe that it is important that our customers trust the products and services that we provide and we do this by offering the right products, selling and marketing them responsibly and managing customer feedback promptly and fairly.
We ensure that our staff are trained, certified and possess the relevant knowledge and skills in their conduct of proper fact-find and needs analyses. We also ensure that we provide quality advice to customers aligned to their risk profile and to provide customers with timely information to help them make informed financial decisions.
We have also ensured that customers have easy access to provide feedback so that we can continually improve our products and services. This can be done through the following channels:
- For Personal Banking, please call our 24-hour hotline at 1800 747 7000. You may also send in your suggestions via our online feedback form, visit any one of our Branches or contact our Relationship Managers
- For SME Banking, please call 1800 743 3000 (Monday to Friday – 9:00am to 6:00pm)
- For Corporate & Institutional Banking customers, please call the client service line at (65) 6876 0888 or email email@example.com
Standard Chartered Branches in Singapore
|Branch Name||Address||Working Hours|
|Clementi Mall||3155 Commonwealth Avenue West #04-16/17, Clementi Mall, Singapore 129588||Monday to Sunday – 11:00 a.m. to 9:00 p.m.The bank is closed on New Year, Chinese New Year, and Christmas.|
|JEM||50 Jurong Gateway Rd #B1-12, JEM Singapore 608549||Monday to Sunday – 11:00 a.m. to 9:00 p.m.The bank is closed on New Year, Chinese New Year, and Christmas.|
|Jurong Point (Express Banking Centre)||63 Jurong West Central 3, #01-85/86 Jurong Point Shopping Centre, Singapore 648331||Monday to Sunday – 11:00 a.m. to 7:00 p.m.The bank is closed on New Year, Chinese New Year, and Christmas.|
|Sixth Avenue Priority Banking Centre||795/797 Bukit Timah Road, Singapore 269766||Monday to Friday – 10:00 a.m. to 4:00 p.m.Saturday – 10:00 a.m. to 1:00 p.m.The bank is closed on New Year, Chinese New Year, and Christmas.|
|VivoCity||1 HarbourFront Walk, #B2-01, Vivocity, Singapore 098585||Monday to Sunday – 11:00 a.m. to 9:00 p.m.The bank is closed on New Year, Chinese New Year, and Christmas.|
|NEX Serangoon||23 Serangoon Central #03-02 NEX Singapore 556083|
|Woodlands||900 South Woodlands Drive #02-07 Woodlands Civic Centre Singapore 730900||Monday to Friday – 10:00 a.m. to 5:00 p.m.Saturday – 10:00 a.m. to 2:00 p.m.The bank is closed on New Year, Chinese New Year, and Christmas.|
|Serangoon Garden (with Priority Banking Centre)||67 Serangoon Garden Way Singapore 555963||Monday to Friday – 10:00 a.m. to 4:00 p.m.Saturday – 10:00 a.m. to 1:00 p.m.The bank is closed on New Year, Chinese New Year, and Christmas.|
|Bedok||Blk 210, New Upper Changi Road, #01-703/705, Singapore 460210||Monday to Friday – 10:00 a.m. to 4:00 p.m.Saturday – 10:00 a.m. to 1:00 p.m.The bank is closed on New Year, Chinese New Year, and Christmas.|
|Tampines||3 Tampines Central 1 #01-01 Abacus Plaza, Singapore 529540||Monday to Friday – 10:00 a.m. to 5:00 p.m.Saturday – 10:00 a.m. to 2:00 p.m.The bank is closed on New Year, Chinese New Year, and Christmas.|
|Marine Parade (with Priority Banking Centre)||Blk 87 Marine Parade Central #01-500 Singapore 440087||Monday to Friday – 10:00 a.m. to 5:00 p.m.Saturday – 10:00 a.m. to 2:00 p.m.The bank is closed on New Year, Chinese New Year, and Christmas.|
|Holland Village||261 Holland Avenue Singapore 278986|
|ION Orchard||2 Orchard Turn, #B1-16 ION Orchard, Singapore 238801|
|Battery Road (with Priority Banking Centre)||6 Battery Road Singapore 049909||Monday to Friday – 10:00 a.m. to 7:00 p.m.The bank is closed on New Year, Chinese New Year, and Christmas.|
|Marina Bay||8 Marina Boulevard #01-01, Marina Bay Financial Centre Tower 1, Singapore 018981||Monday to Friday – 10:00 a.m. to 7:00 p.m.The bank is closed on New Year, Chinese New Year, and Christmas.|
|Plaza Singapura (with Priority Banking Centre)||68 Orchard Road, #04-53, Plaza Singapura, Singapore 238839||Monday to Saturday – 11:00 a.m. to 7:00 p.m.Sunday – 11:00 a.m. to 5:00 p.m.The bank is closed on New Year, Chinese New Year, and Christmas.|
Standard Chartered Customer Helplines
|Hotline||Working Hours||Phone Number|
|Standard Chartered Online Banking Hotline||24 Hours||1800 747 7000|
|Personal Banking||24 Hours||Local – 1800 747 7000Overseas – 65 6747 7000|
|Corporate & Institutional Banking||Monday to Friday – 9:00 a.m. to 6:00 p.m.||65 6876 0888|
Standard Chartered Credit Card Hotlines
|Hotline||Working Hours||Phone Number|
|Priority Banking||24 Hours||Local – 1800 846 8000Overseas – 65 6846 8000|
|Business Banking||Monday to Friday – 9:00 a.m. to 6:00 p.m||Local – 1800 743 3000Overseas – 65 6743 3000|
|Commercial Banking||Monday to Friday – 9:00 a.m. to 6:00 p.m.||65 6245 8811|
|Report lost/stolen credit card||Not Available||Local Toll Free Number – 1800 747 7000Overseas – +65 6747 7000|