First National Bank Complaints, FNB aims to be a values-based company whose employees share one job description – to serve you the customer.
Our promise of “How can we help you?” says it all. We pledge our commitment to giving you great service and helpful information.
Our service promise
We undertake to
- Be fair and act with integrity in all our dealings with you
- Keep your information confidential
- Provide you with friendly service, and ensure you are satisfied with our service
- Ensure that we comply with all regulatory requirements
- Help you as quick as we possibly can
- Help you choose the solutions and services that suits your needs and help you understand the financial implications involved
- Communicate in a respectful and understandable manner
- Always be ready to address your concerns
- Keep you updated on the progress of any application, request or query
- Be transparent as to why we would decline any application or request
- Offer guidance to keep your money safe and make you aware of any security risks