First National Bank Botswana

FNBB is a leader in banking innovative products and has emerged as first in many areas in Botswana;First to introduce a Pula based credit card; First to provide internet banking; First to bring inContact – real time transaction based SMS/email messaging; First Bank in Botswana to establish a charitable Foundation; First to introduce Cellphone Banking; First to introduce an instant accounting solution for SMMEs; First to introduce Mobile ATM; First to introduce a one stop payment solution: FirstPay Portal.

Vision

The Bank of choice delivering innovative solutions and a superior customer experience.

Mission

We are a Bank of Excellence with an exceptional team, continually outperforming by offering innovative financial services and solutions. We create sustainable wealth exceeding ALL stakeholders’ expectations.

In 2011/2012 the Bank’s expansion footprint strategy resulted in the opening of the 21th Branch- Airport Junction in Gaborone. One of FNB Botswana’s strategic focus is to continuously penetrate areas where the Bank has no presence with the “Brick to Clicks” strategy which is well aligned to maximize the benefits of technology whilst simplifying the lives of customers. Some of the “bricks to click” inventions include eWallet, internet banking, Bank Your Change, FirstPay Portal, cellphone banking and the latest: FNB Mobile ATM.

Furthermore, FNB Botswana has partnered with the Pick n’ Pay franchise, which has led to the introduction of new sales and service channels called “FNBB Kiosk”. These kiosks are found in identified Pick and Pay stores that are being converted from Score supermarkets. To date, the Bank has 3 kiosks located at Lobatse, Gaborone and Francistown. These offer services such as; account opening, general enquiries, loan applications, credit card applications, internet and cellphone registration and cheque deposits. Customers now enjoy extended banking hours at the same convenience as the operating hours of the retailer.

In the ATM front, the Bank operates a network of 130 ATMs and over 4,000 point of sale devices. The extensive network of ATM’s is conveniently positioned across the country, whilst the ATM uptime has been consistently maintained above 97%.

The Bank prides itself in the ability to deliver service excellence to meet and exceed the brand promise of “How can we help you?” The Bank has segmented its business into Consumer, Wholesale and Public Sector in order to give further focus and attention to clients’ unique needs in the different segments. Each segment is accountable for the client relationships and for delivering a unique value proposition to its clients. The FNBB Wesbank Division is the only Asset based Finance Company in Botswana that offers a one-stop-shop benefit to its Clients and Dealers by positioning the Sales and Service bankers on the Dealer’s floors. Wesbank also offers private to private finance (one individual buying from another) and floor-plan facilities to the Dealers, which further differentiates FNBB, as none of the competitors have the same offering. Over and above the aforesaid, the newly created Distribution Channel provides for greater focus on clients as all customer interacting businesses are now strategically positioned under one area.

The Bank executive its corporate social responsibility through the FNBB Foundation which is one of the biggest corporate donors and a leader in CSI not only in the financial services sector but also in the country. Established in 2001, to date the Foundation has invested more than P29 million in various social responsibility projects, enriching and uplifting the lives of many people in need across the country. Annually, the Bank contributes up to 1% of profits after tax to the Foundation. An extension of the Foundation’s commitment towards the community is the Staff Volunteer Programme which is an initiative that affords the Bank’s employees and opportunity to identify and donate funds to a project of their choice in their respective localities.