Fidelity Life Assurance Company Limited

Life can throw the unexpected at you. That’s why you take out insurance. If the worst happens, you want to trust that you or your family will have the resources to deal with it. That trust is something we take seriously at Fidelity Life. Every day, we put all our effort into guiding customers like you through tough situations and getting insurance claims paid.



Fidelity Life Assurance Company Limited Product

Income Protection Cover

Chances are you’ve worked hard to get to where you are in life. But what would you do if you couldn’t physically work because you got seriously ill? Who would pay your mortgage? Or the rent? Or the bills? Income Protection won’t cost you the earth – but it could save your world from falling apart.

Here’s the deal
How this cover can work for you

When things hit the fan and you can’t work because of serious illness, you need money as well as support. Our cover gives you up to 75% of your usual income so you can keep paying for the things you need to keep your life on track. Plus, we may help you get back on your feet and back to work with a rehabilitation plan.

We’ll pay up to 75% of your usual income

Up to $30,000 a month.

Rehabilitation options

We might be able to help you get back to work faster.

We’ll let you work a little

You can keep working up to 10 hours per week, and it won’t affect your pay out.

Why you need it
Serious illness is a thing

Each year 54,800 Kiwi households – a Tauranga-sized city – have a member of their household who can’t work for three months or more due to illness1

The bills keep coming

Mortgage. Rent. Bills. Phone. Car. Food. Kids… Where would the money come from if you were unable to work?

The Government may not cover you

ACC payments will probably only cover you for physical injuries, e.g. an accident – if you’re ill it’s likely to be up to you.

Life Assurance (also known as Life Insurance)

We all have big plans for the future – it’s part of being human. But things don’t always play out the way we’d hoped. And when things change, it can often lead to extra financial pressure for the people we care about most. Life Assurance (which is commonly referred to as Life Insurance) takes some of that pressure off – so your family can make the most of the life you’ve planned, even if you’re not around.

Here’s the deal
Why you’ll love our cover

We all live different kinds of lives – and Life Assurance has been made with the flex to support you and your family in a number of ways. You can choose to have the lump sum that would be paid out increase as your life changes – if you’re getting married, having a kid, or buying a house. You can even pause your cover for a year if you get made redundant, study at university, or go overseas for while.

Apply to have it paid early

If you’re diagnosed with a terminal illness.

Increase your cover

Whether you’re getting married, having kids, or buying a home, for example.

Take a payment break & suspend your cover

If you get made redundant, go overseas for a while, or study at university for example.

Why you need it
The debts don’t stop

And if your family have financial support to pay things like the mortgage, their plans don’t have to either.

You can take care of business

If you’re involved in running a business, a payout can make a big difference to help the business stay afloat.

You can take care of your loved ones

Knowing that your loved ones will be looked after if you die makes it that much easier to focus on the here and now.

Total and Permanent Disability Cover

Chances are your family relies on your ability to work. Whether that’s as the money earner or as the home maker supreme – your family needs you. But what if you became permanently disabled and were unable to do what you do. Total and Permanent Disability insurance (aka TPD) adds an extra level of security – which can make a huge difference in such a tough time.

Here’s the deal
Why you’ll love our cover

Our TPD Cover can be included as part of your Life Assurance policy (otherwise known as Life Insurance), or kept on its own. Either way, it’s paid out as one amount of cash should you become permanently disabled and unable to work. And because we know not all hard work is done in a workplace, homemakers and students can take out TPD cover too.

Choose how it’s paid out

When you take out the cover, you can choose to either deduct any TPD payout from your total Life Assurance cover amount (for some people this can be more cost-effective) or as a standalone payment, which won’t affect your total Life Assurance / Life Insurance cover.

You’re covered even after retirement age

Just because you reach retirement age you don’t have to stop being covered if you are still working.

Life changes? Your cover can too

You can increase your cover before the age of 55 when certain events happen – like if you get married or start a family without having to provide any additional medical evidence.

Why you need it
Medical care doesn’t come cheap

And this can take some of the financial pressure off getting that care.

You can still support your family

The money can be put towards paying any debts or bills.

They can focus on supporting you

Processing such a huge change is tough – and this gives you funds to adjust your life accordingly and manage the change.

Survivor’s Income Cover

If you die or become totally and permanently disabled, the effects on your loved ones can be life changing. This cover takes some of the pain away, by providing regular monthly payments to ease the burden. It’s a cover that’s powerful in both alleviating financial pressure, while also showing that you care.

Here’s the deal
Why you’ll love our cover

Survivor’s Income Cover works either by itself or combined with other covers e.g. Life Insurance, giving you a powerful combination of a lump-sum payment (to pay off or manage debts) and ongoing income (to fund every day, ongoing family expenses).

The debts don’t stop

And if your family have financial support to pay things like the mortgage, their plans don’t have to either.

Your cover can grow as your family grows

You can choose to increase the regular monthly payouts should you be blessed with children, with no need to provide us with any additional medical evidence, provided this is done prior to making any claim.

You can take care of your loved ones

Knowing that your loved ones will be looked after if you die makes it that much easier to focus on the here and now.



Why you need it
Apply to have it paid early

If you’re diagnosed with a terminal illness.

Increase your cover

Whether you’re getting married, having kids, or buying a home, for example.

Take a payment break

If you get made redundant, go overseas for a while, study at university or suffer bankruptcy.

Mortgage Protection

Most of us put a decent amount of money towards our mortgage or rent every month. It’s a part of life – and an important part at that, if it means having a place to call your own. Those monthly payments don’t stop if you get sick or injured and can’t work like you normally would, though. Which is why our Monthly Mortgage Repayment cover is worth having.

Here’s the deal
Why you’ll love our cover

Our Monthly Mortgage Repayment cover makes sure you have financial support to meet your monthly mortgage or rent repayments. You can choose how much you’re covered for; either 40% of your gross income, or 110% of your monthly mortgage repayments. And we could even help you get back on your feet if you’re injured – with things like rehabilitation if you need it.

Choose how your cover’s is calculated

Either 40% of your gross income – or 110% of your monthly mortgage payments.

Support while you recover

Additional benefits for things like rehabilitation to help you get better.

Set it up to suit you

We have flexible waiting periods and benefit periods, and you can choose how long you want the payments to last.

Why you need it
Those payments still need to be made

And this will take some of the pressure off you and your family.

You can focus on getting better

While your mortgage or rental payments are taken care of.

Most of us would need the support

47% of Kiwis between 18 and 64 couldn’t survive more than a month without their income – let alone pay their mortgage.

Trauma Cover

Trauma might come in all sorts of ways – but they all have the same massive impact on a person’s life. Things covered by this policy, like significant illness, injury or medical procedures – whether that’s cancer, a heart attack, a stroke or an angioplasty – probably mean you wouldn’t be able to work the way you could before. And how might you afford the extra costs for your care? This is where Trauma Cover can really help.

Here’s the deal
Why you’ll love our cover

Our Trauma Cover pays you a lump sum if you suffer a covered serious illness (like a heart attack, cancer, or stroke) or a life-changing physical injury. It’s cover that can make a huge difference to helping with the financial costs involved with things like treatments and ongoing care.

Choose how it’s paid out

When you take out this cover you can choose to either deduct a lump sum from your Life Assurance (otherwise known as Life Insurance) or receive a standalone payment.

Free trauma cover for your kids

You can get cover for children aged between 2 and 20 up to $50,000 should your child experience any of the listed illnesses or injuries – provided they weren’t actually born with that condition – at no extra cost.

$10,000 to help you get home

If you’ve been overseas for over 3 months and are diagnosed with a covered serious injury or illness, this payment could help you get back to NZ.

Protect yourself in more than one way

We also offer Trauma Multi Cover – which covers you for multiple pay outs.

Why you need it
You’re more likely to recover than ever due to medical advances

Which is great news – but also means you need to think about those ongoing financial responsibilities.

You may not be able to work like you used to and require care

If your partner needs to take time off to care for you, this cover helps you afford it.

Medical bills can really add up

Get help with costs not covered by the health system.

Trauma Multi Cover

Trauma can come in all sorts of ways – but they all have the same massive impact on a person’s life. And in a worst-case scenario, you might experience more than one of these over your lifetime. While traditional Trauma cover will pay out once for a specified serious condition, Trauma Multi Cover can support you if you find yourself fighting through a range of serious illnesses or injuries.

Here’s the deal
Why you’ll love our cover

Trauma Multi Cover can pay out more than once. You’ll receive a lump sum if you suffer a covered serious illness (think heart attack, cancer, or stroke) or a life-changing physical injury (just like regular Trauma cover). If you experience another unrelated event covered by the policy down the track, you’ll receive a further lump sum (this can happen up to four more times). So, you’ll have financial support in the times you really need it most.

Choose how it’s paid out

When you take out this cover you can choose to either deduct a lump sum from your Life Assurance (otherwise known as Life Insurance) or receive a standalone payment.

Free trauma cover for your kids

You can get cover for children aged between 2 and 20 up to $50,000 should your child experience any of the listed illnesses or injuries – provided they weren’t actually born with that condition – at no extra cost.

$10,000 to help you get home

If you’ve been overseas for over 3 months and are diagnosed with a covered serious injury or illness, this payment could help you get back to NZ.

Why you need it
You’re more likely to recover than ever due to medical advances

Which is great news – but also means you need to think about those ongoing financial responsibilities.

You may not be able to work like you used to and require care

If your partner needs to take time off to care for you, this cover helps you afford it.

Medical bills can really add up

Get help with costs not covered by the health system.

Multiple trauma is real

While uncommon, unfortunately multiple events do happen.

Fidelity Life Assurance Company Limited General enquiries

Our office hours are 8am – 5pm, Monday – Friday.

We’re closed on public holidays.

Existing and new customers: 

0800 88 22 88

[email protected]

Fax 09 308 9953

Life 360 and Business 360 customers:

0800 754 754

[email protected]

If you’re phoning from outside New Zealand:



+64 9 373 4914