An emergency would include you feeling that you are at risk of hurting yourself or feeling too overwhelmed to function. Please contact the mental health crisis helpline for your area (or dial 111):
- Auckland: 0800 800 717
- Manawatū: 0800 653 357
- Wellington: 0800 745 477
- New Zealand: 1737 (free phone or text)
- Crisis assessment teams: emergency contact numbers
Make an appointment
To make an appointment to see a medical professional, please call your campus clinic.
If you need to cancel your appointment, you must let us know at least two hours before. You can do this by email or phone. If you don’t let us know, you’ll need to pay a $10.00 ‘Did not attend’ fee.
Auckland campus clinic
Weekdays between 8.30am and 5.00pm.
Phone: +64 9 213 6700
Email: [email protected]
FIRST COUNSELLING APPOINTMENT?
If this is your first-time making an appointment with a counsellor, please complete the online assessment form
A counsellor will review the form and then you’ll receive your appointment details. This will happen within three business days.
Assessment forms are also available from the clinic’s reception.
Manawatū campus clinic
Weekdays between 8.30am and 5.00pm.
Phone: +64 6 350 5533
Email: [email protected]
FIRST COUNSELLING APPOINTMENT?
If this is your first-time making an appointment with a counsellor, you will need to complete the online assessment form.
A counsellor will review the form and then you’ll receive your appointment details. This will happen within three business days.
Assessment forms are also available from the clinic’s reception.
Wellington campus clinic
Weekdays between 8.30am and 4.30pm.
Phone: +64 4 979 3030
Email: [email protected]
FIRST COUNSELLING APPOINTMENT?
If this is your first-time making an appointment with a counsellor, please complete the online assessment form
A counsellor will review the form and then you’ll receive your appointment details. This will happen within three business days.
Assessment forms are also available from the clinic’s reception.
Register with a clinic
All Massey University students can register with the student health and counselling services. To access all services at discounted rates, you must register with a clinic.
Your Massey enrolment to study doesn’t include campus clinic registration. You decide who your healthcare provider will be.
Services
Counselling
The counselling service at Massey University is available to all students. Distance students can contact any campus clinic to book a session with a counsellor. This is a confidential and professional service that is free for all students.
Health and medical
Our dedicated team of medical professionals provide a high standard of care at all times. All students receive competent, compassionate and confidential service.
Student health and medical services
Ministry of Health self-help resources
The Ministry of Health (MoH) provides health information and resources. Find out about common health conditions, diseases and illnesses, and accidents and injuries. This self-help resource is useful for you or someone you care about.
Clinic and service fees
The fees you pay will depend on whether you have registered the Health and Counselling Centre as your Primary Health Organisation. Consultation fees must be paid on the day. The time allocated for a standard appointment is 15 minutes. Complex consultations may require a double appointment and will be charged at a higher rate.
Ministry of Health funding is different for each region. This means some PHO services and time frames will be different to other regions. Please check with your campus clinic if you’re unsure about any of our services and time frames.
Cancelling appointments
If for any reason you can’t make or need to change your appointment, you need to let us know as soon as possible.
- Medical and health appointments can be cancelled/changed up to two hours before your appointment.
- Counselling appointments can be cancelled/changed up to 24 hours before your appointment.
You can cancel your appointment in person or by email, phone or text message.
Missed appointment fee
If you miss an appointment or do not cancel within the timeframe, you will be charged a fee of $10.00. This fee must be paid at the time it is charged or before your next appointment.
Fees and charges
If you’re a Community Services cardholder who is not PHO registered with the Health and Counselling Centre, you will still receive a discount on clinic fees when you present your card.
Please note: ACC charges are additional to the consultation fees listed and will be applied to your appointment bill.
Fees apply for all consultations including remote/phone.
| Appointment type | PHO registered | Not PHO registered | International student |
| Auckland campus clinic | |||
| Doctor | $10.00 | $35.00 $22.00 (CS cardholder) | $70.00 |
| Nurse | $5.00 | $10.00 | $40.00 |
| Repeat prescription* | $8.00 | $15.00 | $15.00 |
| Counsellor | No charge | No charge | No charge |
| *If you require the repeat prescription to be faxed, an additional $5.00 fee will apply. | |||
| Manawatū campus clinic | |||
| Doctor | $10.00 | $34.00 | $64.00 |
| Nurse | $5.00 | $17.00 | $32.00 |
| Repeat prescription | $7.50 | $15.00 | $15.00 |
| Counsellor | No charge | No charge | No charge |
| Wellington campus clinic | |||
| Doctor | $10.00 | $37.00 $23.50 (CS cardholder) | $60.00 |
| Nurse | $5.00 | $15.00 | $30.00 |
| Repeat prescription* | $10.00 | $10.00 | $10.00 |
| Counsellor | No charge | No charge | $50.00 |
| *If you require the repeat prescription to be faxed, an additional $5.50 fee will apply. |