The University Of Auckland Transcript Request

Find out how to generate your unofficial transcript online, and view previously created Unofficial Transcripts.



Please note: By selecting “Request Report” you will be sent a copy of your Unofficial Transcript to your student email and your preferred email address. Your request will be provided within 1 hour of your request being submitted.

If you don’t receive an email copy of your Unofficial Transcript within 1 hour, please contact [email protected]. 

Overview

  • With Student Services Online you can create an unofficial record of the courses you have attempted at the University of Auckland.
  • Also known as an internal or web transcript, it shows the points for each course and the grade you received.
  • The Unofficial Transcript is supplied for the personal information of students and for use by University of Auckland staff where required. Because it is for internal use only, it provides a cumulative GPA which is not shown on an Official Transcript, as the University does not have a common grading scale and GPA calculation.
  • If you need to supply an Official Transcript of your academic record to someone outside the University, please check My eQuals to see if the document you require is already available. If the document you require is not already available please visit the Records and transcripts page of our website for information on how to order your certified digital document. 

Please note: If you studied at Auckland College of Education or at the University of Auckland prior to 1982, please see Official Transcripts of study at Auckland College of Education or study prior to 1982. 

Instructions

  1. Sign into Student Services Online
  2. Click on the ‘Academic Records’ icon
  3. Click on ‘View Unofficial Transcript’ 
  4. Make sure ‘The University of Auckland’ is selected from the ‘Academic Institution’ drop-down list 
  5. From the ‘Report Type’ drop-down list click Internal/Web Transcript
  6. Information about the unofficial transcript will appear below the drop-down list
  7. Click the view report button. In a short while, the ‘Previous Requests’ page will appear and your new unofficial transcript will appear in a new browser window

Sign in and view your unofficial transcript now

Tips

  • Please note you must turn off your pop-up blocker to view the transcript, as it will appear as a PDF in a separate window.
  • To view an unofficial transcript that you created earlier, click the View All Requested Reports button. 

Official transcripts

If you need to request an official transcript of your academic record to supply to someone outside the University, see How to view your certified digital transcript.

How to request your certified digital transcript or official letter

Before you request

Check if you are eligible for a free digital transcript, using the My eQuals – Certified digital documents guide:

The payment function requires an up-to-date browser. You can check if your browser is compatible via this link: https://sec.paymentexpress.com/pxmi3/tlscheck 
If your browser does not pass, please update it before making your order. 

Once processing of your request for a certified digital transcript or official letter has commenced, it is no longer possible for you to change your mind and request a refund.

Please note that the University has a $60 refund processing fee that applies to all refunds, and which you would incur in this case. For further information, see the University of Auckland Calendar.

How to request your certified digital document online

Before ordering a digital transcript and/or letter, please check your unofficial transcript on Student Services Online. This is to ensure all your grades are showing correctly and that your programme status is as expected.

You should also check that you have no holds on your account as these may prevent the processing of your request. See your Fees Statement. 

When you’re ready to order your official document, please follow the steps below: 

  1. Log onto Student Services Online and click on the ‘Request Official Document’ tile. This will take you to our online order form. 
  2. Once you have filled out the details required, you will be able to pay for your digital document online with a credit card or account2account internet banking through Payment Express. 
  3. If you receive a message that your order was unsuccessful or similar, do not create a new order. Check your bank account first as the payment may have already been deducted. If your payment has gone out of your account but have now received confirmation of your order, please email [email protected] and we will check that we can see your order. 

Request your digital document

Processing and delivery times

Transcripts or letters take between two to three working days to process.



If you submit a request before 3pm, your documents will be released to My eQuals after two working days at 3pm.
Example: Order made Monday 2.45pm, ready Wednesday 3pm. 

If you submit a request after 3pm, your documents will be released to My eQuals after three working days at 3pm.
Example: Order made Monday 3.30pm, ready Thursday 3pm.

Please note: If you are requesting a transcript that will contain records originating with the Auckland College of Education or its predecessors or from the University of Auckland prior to 1981, please allow 10 business days for your request to be processed. 

Cost of certified digital documents

  • Certified digital transcript request – NZ$30 
  • Certified digital official letter request – NZ$30 

Contents of official transcript or letter

An official transcript of your academic record is a certified document detailing your complete academic record at the University of Auckland. It includes details of all the programmes you have been admitted into, the courses in which you have enrolled and the grades achieved.

An official letter confirms specific information without providing the same details regarding courses and grades.

The official University of Auckland seal appears on both a certified digital transcript and a certified digital official letter.

From April 2017, only certified digital documents are available to be requested. Hard copy documents are no longer available.

Types of official letter

There are four types of official letter that can be ordered:

Please note: 
If you order a letter that you are not yet eligible to receive we reserve the right to substitute what you have ordered with the letter you are eligible to receive.

We are unable to provide you with a credit if you order a document you are not entitled to receive. Please read the descriptions of the letters carefully and if you are unsure which letter you are entitled to order please contact us.

  • Confirmation of Graduation:
    This letter can be issued for qualifications that have been awarded only. This letter confirms the date of graduation, the name of qualification(s), any majors/ specialisations and the standard length of the qualification(s). It does not contain any details of courses or grades.

    You can preview the format of this letter in the sample below:
  • Sample Confirmation of Graduation letter.Size: 357.1 kB.TYPE:PDF. Download this PDFfile. SIZE:357.1 KB.
  • Confirmation of Eligibility to Graduate:
    This letter can only be issued to students who are currently eligible to graduate (but have not yet formally graduated). This letter confirms the date of eligibility to graduate, the name of the qualification(s), any majors/specialisations and the date of the next possible graduation ceremony. Please ensure your qualification(s) have been updated as “eligible to graduate” before requesting this letter. The letter does not contain any details of courses or grades.

    You can preview the format of this letter in the sample below:
  • Sample Confirmation of Eligibility to Graduate letter.Size: 359.5 kB.TYPE:PDF. Download this PDFfile. SIZE:359.5 KB.
  • Confirmation of Current Enrolment:
    This letter can only be issued to students who are currently enrolled and have paid their enrolment fees and any insurance or administrative fees. The letter confirms the date of enrolment for the current year, the name of the qualification(s), any majors/specialisations and whether enrolment has been undertaken with a full-time or part-time status. It does not contain any details of courses or grades.

    You can preview the format of this letter in the sample below:
  • Sample Confirmation of Current Enrolment letter.Size: 357.2 kB.TYPE:PDF. Download this PDFfile. SIZE:357.2 KB.
  • Anticipation of Completion Letter  
    This letter can only be issued to students who will complete the requirement for their programme at the end of their Current Enrolment Finish date, should they pass all the courses they are currently enrolled in and have paid their fees. This letter confirms the name of the qualification the student is expected to complete, any majors/specialisations, points required to complete the programme, points already completed, points currently enrolled in and enrolment start and finish dates.

    The letter does not contain any details of courses or grades and cannot be issued until after the deadline for adding and deleting courses with refund of fees for the last semester of enrolment. For the enrolment deadline, please see Changing your enrolment.

    You can preview the format of this letter in the sample below:
  • Sample Anticipation of Completion letter.Size: 187.4 kB.TYPE:PDF. Download this PDFfile. SIZE:187.4 KB.

Issues with acceptance of certified digital documents

If you experience any issues with acceptance of your certified digital documents, contact us on [email protected].



Please include the contact details of the recipient and any information you have from them regarding the matter and we will work with them to ensure a solution is reached.