Indian Overseas Bank (IOB) was founded on February 10th 1937, by Shri.M.Ct.M.Chidambaram Chettyar, a pioneer in many fields – Banking, Insurance and Industry with the twin objectives of specialising in foreign exchange business and overseas banking.
Indian Overseas Bank Singapore Products and Services
The bank provides wide range of services including:
- Retail Banking Services
- Remittance Services
- Trade Finance Services
- Credit Services
Opening and Closing Hours of RHB Bank Singapore Branches
09.30 – 03.30 Or 14.30 – 20.30
Indian Overseas Bank Singapore Branches
- Main Branch64, Cecil Street
IOB Building
Singapore – 049711
Tel: 62251100 Fax: 62244490
Indian Overseas Bank Singapore Contacts
Indian Overseas Bank Singapore head office address
64 Cecil Street, IOB Building,
Singapore 049711
Contacts
Chief Executive
Tel: 6372 4401
E-mail:[email protected]
Chief Executive Secretariat
Tel:6372 4402
E-mail:
Chief Manager (Credit)
Tel:6372 4435
E-mail:[email protected]
Manager – Credit
Tel:6372 4403
E-mail:[email protected]
Deputy Manager – Credit
Tel:6372 4410
E-mail:[email protected]
Assistant Manager – Credit
Tel:
E-mail:[email protected]
Assistant Manager – Credit
Tel:6372 4430
E-mail:[email protected]
Senior Manager – Trade Credit
Tel:6372 4419
E-mail:[email protected]
Tel:6372 4417
Chief Manager (Trade Credit)
Tel:6372 4407
ExportsImports
Tel:6372 4425
E-mail:[email protected]
Senior Manager – Audit
Tel:6372 4416
E-mail:[email protected]
Dealer
Tel:6372 4405
E-mail:[email protected]
Forex Settlement
Tel:6372 4406
SWIFT/Telex Section
Tel:6372 4408
Deputy Manager-Marketing
Tel:6372 4428
E-mail:[email protected]
Current A/C Section
Tel:6372 4421
Remittances Section
Tel:6372 4423
Fixed Deposit Section
Tel:6372 4426
Rupee Draft Section
Tel:6372 4431
E-mail:[email protected]
Assistant Manager – Administration
Tel:6372 4412
E-mail:[email protected]
Accounts Section
Tel:6372 4413
Senior Manager – Systems
Tel:6372 4420
E-mail:[email protected]
Assistant Manager – Systems
Tel:6372 4409
E-mail:[email protected]
Manager – Remittance Center
Tel:6294 1307
E-mail:[email protected]
Remittance Center
Tel:6294 1385
Indian Overseas Bank Singapore SWIFT / BIC codes
Swift Code is a standard format of Bank Identifier Codes (BIC) and it is unique identification code for a particular bank. These codes are used when transferring money between banks, particularly for international wire transfers. Banks also used the codes for exchanging other messages between them.
- IOBASGSG XXX
Indian Overseas Bank Singapore Mobile Banking
What is IOB Mobile Banking?
It is a mobile banking service provided by Indian Overseas Bank. It helps the customer to do following transactions:
- Balance Enquiry
- Mini Statement
- Funds Transfer within Bank from one account to another
- Funds Transfer to accounts of other bank using NEFT and IMPS
- Credit Card Payment
- Loan/Deposit view
- Topup and bill payments
- Stop cheque
- Cheque status
- ATM card blocking
What are the key benefits of this service?
It helps customers to conduct banking transactions 24×7 at his/her convenience from any place just by the use of a mobile phone.
Who can apply for this service?
This service is available to all Indian Overseas Bank customers having a valid operative account.
How to register for the service?
There are two options available for the customer to register for this service
Option – 1:
- Customers has to fill the application and submit to branch
Option – 2:
- Customer can also register/add accounts through internet banking login – >edit profile ->mobile banking registration
Option -3:
- Customer can also register/add accounts through ATM – >other services ->mobile banking registration by using debit card.
How to download the Mobile Banking application?
- Customer will receive download link and MPIN through SMS after successful registration.
- Customer can download the application from the link given in SMS message or from google play store /app store by searching for “IobMobile”
What are the various application platforms through the IOB Mobile Banking application can be used?
- USSD
- Android / iPhone / Windows application
- Mobile browser (WAP)
How to perform a transaction though USSD?
- Customer dials *99# from his mobile phone.
- Customer receives welcome message as “Welcome to NUUP.Enter 3 Letters of your Bank’s short name or first 4 letters of Your Bank’s IFSC.”
- Customer enters ‘IOBA’ or ‘IOB’ in reply
- The bank mobile banking menu is displayed on the screen.
- Customer selects the transaction from the menu and enters the details (last four digits of account number) as requested in the NUUP session to complete the transaction.
- Bank completes the transaction and confirms the result on the mobile of the customer
What are the services availed through USSD?
- Balance Enquiry
- Mini Statement
- Funds Transfer through IMPS
- Change MPIN
- Generate OTP
- Know My MMID
What are the services available through IOB Mobile Banking Smartphone Applications?
- Balance enquiry
- Mini statement
- Funds transfer (within Bank) Mobile to Mobile
- Mobile to Account
- NEFT
- IMPS
- Using Mobile number & MMID
- Using Account number and IFSC code
- Using Aadhaar number
- Merchant payments.
- Bill payments, topup (mobile and DTH)
- IOB credit card payment
- Deposit view
- Loan view
- Cheque status
- Stop cheque payment
- ATM card blocking
- Request cheque book
What is the procedure for first time user to login in IOB Mobile Banking application ?
- When the customer downloads the application and logins for the very first time, Application will ask to enter the registered mobile number and mPIN
- On entering mobile number and mPIN customer will be prompted to enter OTP (One time PIN) received to registered mobile number
- On entering OTP customer will be prompted to set a new 4-digit password and confirm password
- After successfully setting the password customer has to change the mpin through change MPIN option.
- MPIN and password should not be the same
Can the customer change mPin by himself through pc?
- Click the link :https://mobile.fssnet.co.in/mpayweb
- Choose Indian Overseas Bank
- On next screen choose customer login and enter mobile number and MPIN
- Customer can click Change MPIN
What if customer forgets his MPIN?
1. Customer should contact branch
2. If Customer has internet banking facility, then he/she can reset mpin through internet banking > edit profile > forgot mobile banking mpin option
What if customer forgets his Password?
Customer can reset the password using forgot Password link in mobile application.
What if customer enters the password wrong and user gets locked?
Customer can reset the password using forgot Password link in mobile application.
What if customer enters the MPIN wrong and user gets blocked?
Customer will be automatically unblocked next day on entering correct MPIN.
If customer forgot MPIN then he has contact branch or reset mpin through internet banking to regenerate MPIN
Can the customer view the transactions through pc?
- Click the link :https://mobile.fssnet.co.in/mpayweb
- Choose Indian Overseas Bank
- On next screen choose customer login and enter mobile number and MPIN
- Customer can click View Transactions
What is IMPS?
Instant Mobile Payment Service (IMPS) is an interbank electronic fund transfer service through mobile phones. IMPS facilitate customers to use mobile instruments as a channel for accessing their banks accounts and remitting funds there from.
Does the customer need to have a bank account for availing IMPS?
Yes, the customer needs to have a bank account with the bank which has enabled this facility.
What is MMID?
Mobile Money Identification Number (MMID) is a seven digit number of which the first four digits are the unique identification number of the bank offering IMPS.
Can I do an Inter-bank fund transfer using IOB Mobile Banking?
Yes, Inter-bank fund transfer can be done using IOB Mobile Banking through IMPS & NEFT.
Yes, customer will be charged for IMPS transactions as per below slab, effective from 17.03.2018
| IMPS | Limit | Rate per transaction |
| Upto Rs.1000 | NIL | |
| Rs.1001 – 100000 | Rs. 5/ + GST | |
| Rs.100001 – 2LAC | Rs. 15/ + GST |
Is there is any charge for USSD?
Yes, Operator charges Rs.0.50 for each transaction
What are the timings for initiating and receiving IMPS remittances?
IMPS transactions can be sent and received at any time and any day. There are no timing or holiday restrictions on IMPS remittances.
What happens in case the remitter enters a wrong beneficiary mobile number for remittance?
The beneficiary details required for making a remittance are MMID and mobile number. When a wrong mobile number is entered there is a very high possibility of the transaction getting rejected on the basis of MMID and mobile number combination?
Is there any limit on the value of transactions in IMPS?
The customer can transact on IMPS subject to a daily cap of Rs. 2,00,000/- per customer overall for transactions through mobile for funds transfer
Monthly cap is Rs.62,00,000 per customer.
What beneficiary details does the customer need to do an IMPS remittance?
The beneficiary details required are
- Beneficiary’s mobile number
- Beneficiary’s MMID
Or
- IFSC code
- Beneficiary’s account number
What if Customer’s account got debited but bill payment or top up was not successful?
Amount will be automatically refunded in two working days.
Is mobile banking service available overseas?
No it is not available overseas.
Can I access Mobile banking if I have not registered for Net Banking?
Yes. It is independent of Internet Banking Services of IOB.
Is it necessary to change the default MPIN that is advised by SMS?
Yes, it is mandatory. You cannot use the services without first changing the default MPIN to one of your choice.
MOBILE TOP UP
Is registration a pre-requisite for Mobile Top UP?
No separate registration is required for top-up through Mobile. You can top up any mobile number through the option ‘Mobile Top Up’ in the main menu.
What is the min and max amount I can top up through this service?
Please check with your mobile operator for the same. The amount to be topped up should be as per the plan of the prepaid connection.
When will my Bank Account be debited?
Your bank account will be debited immediately.
Will I get the same talk-time validity as I would at the local retailer?
Yes. You will get the same talk-time and validity as you would get at your local retailer.
Can I know what is the talk-time and validity that I will get before I do the top up?
Please check the same with the mobile operator’s call centre or their website.
How long does it take for me to complete a Top-up?
Normally, your mobile will get topped-up in less than 5 minutes.
Will I receive a confirmation for completion of top-up through the facility?
Once the top-up is completed, you will receive a confirmation message from the operator.
What if I do not get any confirmation message from the operator?
Once the top-up is completed, you will receive a confirmation message from the operator. In case of non-receipt of confirmation message, please check the talk-time limit of the mobile phone that you have topped up. If the talk-time does not increase, please contact your operator.
Can I top up when I am on roaming?
Yes, you can.
What will happen if, by mistake, I have entered the wrong mobile number during Mobile Top Up and my account has been debited for the same? How do I get the amount back?
In case the mobile number entered by you was a valid number, that number will get topped up and the amount cannot be refunded. In case the number entered by you was not a valid number, the amount will be reversed and your account will be credited.
Is there a charge for using this facility?
No,IOB provides this facility free of charge for its customers.