Standard Bank Lost Card

Our Lost Card Protection service is free, and protects you against loss from fraudulent use of your card if you let us know within 24 hours of it going missing.

Reporting a lost or stolen card

Our Lost Card Protection service is free, and protects you against loss from fraudulent use of your card if you let us know within 24 hours of it going missing.

If your card is lost or stolen

Call our Lost Card Division immediately
Confirm your ID or card number
Keep the reference number we give you safe in case of fraud
Don’t use any cards linked to your old card until you have your replacement card’s new number

To report your card lost or stolen in the mobile banking app

Select ‘manage cards’
Choose card
Select ‘card settings’
Select ‘lost cards’

If your card is used to commit fraud

Call us to report fraud within 60 days of the transaction
Use your Lost Card Division reference number to track your case with our Financial Crime Unit