Standard Bank Complaints
Below is the information on the Standard Bank Complaints
| Complaints Process |
| Stage 1 – Bring the complaint under the attention of the staff in your Branch or Suite. Ensure that they provide you with a reference number and an expected time frame for resolution feedback. The Complaints can also be logged on the website through the provided “disappointed” link Disappointed Regular feedback will be provided until the complaint is resolvedStage 2 – Should the outcome of the complaint not be acceptable and you feel that you want to escalate the complaint,It must be brought under the attention of the Complaints Resolution Centreon 0860 101 101Email through to the Complaints Resolution Centre on [email protected].Or fax 011-636-8860Please mention the reference number previously provided with all the relevant informationThe Complaints Resolution Centre will review the outcome and provide you with a letter if necessary to refer you to the Ombudsman.The form provided herewith should also be completed signed and both documents (the referral letter from the CRC and the completed and signed Ombudsman form) should be forwarded to the Ombudsman as per his instructions, the details are provided below:Fax: 011-483-3212Email: [email protected] No:011-712 1800Sharecall no:0860 800 900Website: www.obssa.co.zaClick here for Ombudsman SA form. Stage 3 – External Ombudsman process. |